We reserve the rights to change the Terms and Conditions without prior notice or consent. Your legal rights are not affected.
1- Bookings and Services
1.1 We confirm bookings made by email or on our website by issuing a booking reference
1.2 We confirm bookings made by phone by the operator giving you a booking reference.
1.3 All services and promotions are subject to availability.
1.4 Park Direct Gatwick reserve the right not to accept or fulfil a booking.
2 -Prices and payments
2.1 All prices are quoted in UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
2.2 You can pay for the parking period using a permitted payment card when you make the booking.
2.3 Full payment of the booked service is due prior to commencement of the service.
2.4 Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
2.5 Park Direct Gatwick reserves the right to apply to DVLA for names and address where the payment has not been made.
2.7 For bookings within 0-3 hours before pickup you MUST call the office, bookings made 3-12 hours before pick up time, an admin fee of £20 will be added to our normal price, bookings made 12-24 hours before pick up time, an admin fee of £15 will be added to our normal price.
3- Cancellation and Curtailment
3.1 A booking may be cancelled up to 72 hours prior to the date and time for which the service has been booked and a full refund minus a £10 administration fee will be made. If a booking is cancelled within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for bookings made the same day or booked for the following day. No refunds are available for unused car park stays.
Note: For customers who have cancellation cover, a 24 hours notice is still required to obtain a refund otherwise you are entitled to a free rebooking for the same number of days. Prices may vary if you re-book at a busy period during holiday season
3.2 For the purpose of conditions 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked.
3.3 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. There is an extra charge of £20 for using the meet and greet service twice.
3.4 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked
3.5 Cancellation must be in writing by post (to the Administration Address) or by email (firstname.lastname@example.org). Cancellation that are sent by first-class prepaid post, will be treated as received by 10am on the second working day after posting. Cancellation sent by second-class prepaid post, will be treated as received on the third working day after posting.
3.6 If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee for the whole parking period.
4- Liabilities, Exclusion and Limits of Our responsibilities
4.1 Our Insurance covers our Legal Liabilities. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.
4.2 If you are more than 25 minutes early for your booked drop off time, a £4 levy fee for exiting Gatwick Airport becomes payable to the Park Direct Gatwick representative collecting your car. This fee is also applicable if you are late.
4.3 Claims for damage will not be considered unless reported to a Park Direct Gatwick Representative immediately on the return of the vehicle and pictures must be taken clearly in the presence of our representative or police. Pictures must be taken within Gatwick Airport car park. It is customer's responsibility to take the pictures of the car without moving it even if the representative has left. Claims for damage will not be considered once the car has left our care and control.
4.4 Please note that dings, small stone chips, minor dents, minor scratches including those on alloy wheels are excluded from the inspection as they are considered to be part of normal driving conditions. All cars get a second inspection at our base in the presence of 3 different examiners.
4.5 Park Direct Gatwick accepts no liability for any loss or damage however caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Park Direct Gatwick. In the event of damages being claimed the amount payable shall not exceed £100 per claim. All damages on a single vehicle will be counted as one claim. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved garage/workshop. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or limits Park Direct Gatwick liability for death or personal injury caused by the negligence of one of its employees. Park Direct Gatwick will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals or criminal activity.
4.6 Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We are not liable for any kind of valuables left in the car such as cash or personal belongings. Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not covered.
4.7 Please note, in case you are coming from a early/ delayed flight. We might take a minimum of 2 - 3 hours to deliver your car. This conditions does not apply if you let us know at least 24 hours before any change in original drop off/ pick up time.
4.8 We accept no liability for any faulty car keys, dash cameras, satellite navigation, alarm fobs, house or other keys left on the key ring. You must ensure you leave the driver with the right keys only, alarm fobs and instructions to start your vehicle. We also accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels however caused
4.9 In case of customer vehicle being moved from one location to another location (our parking facility), we might need more than 1 driver to sit in the same vehicle as passenger. This helps in more productivity and less congestion on roads and within our parking facility. In case of overflow we park the cars on the fields.
5- Customer responsibilities
5.1 You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Park Direct Gatwick reserves the right to refuse your vehicle on the day and no refund will be given.
5.2 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
5.3 You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
5.4 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she was not its owner.
5.5 If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance. We will not be responsible for any damage caused by this attempt.
5.6 You must ring us at least 25 minutes before your drop off time to let us know you will be arriving. You must also ring us once you have collected your baggage from the airport (Roughly 25 minutes before your pick up time). If you are late for your pick up/ drop off and miss your booked time slot. It might take us between 2 - 3 hours to cater to you.
5.7 Our compound is located between 8 - 10 miles from Gatwick airport. You must allow at-least 25 - 30 minutes (Might be longer during peak hours and busy periods) for your car to be picked up/ dropped off.
6-Reclaiming the vehicle and lost receipts
6.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. We will charge a £10 admin fee.
6.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
6.3 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
6.4 If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will be payable on collection.
7- Complaints procedure
7.1 Claims for damage will not be considered unless reported to a Park Direct Gatwick Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control. Customers must take pictures of the damaged part without moving the vehicle in the presence of our staff member. It is customer's responsibility to take the pictures or collect evidence if a new damage is spotted.
7.2 If you encounter a problem, please put your issues in writing within 10 days of your return date including as much detail as possible.
7.5 You can send us complaints by email at email@example.com, We will endeavour to reply within 28 working days upon receipt of your complaint.
8- Moving the vehicle
8.1 Please note that the company reserves the right to move the vehicle within or outside our parking sites if we consider it necessary in emergencies or for the efficient arrangement of our parking facilities at our sites. Your car can be driven for up to maximum of 30 - 40 miles for this purpose if required.
9.1 If you have a disability and need special help please let us know when you make your booking.
9.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed servable from the remaining provisions which will continue in full force and effect.
9.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts
10.1 We - Park Direct Gatwick.
10.2 You - the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
10.3 Vehicle - the vehicle details of which appear on the booking confirmation.
10.4 Administration Address - Park Direct Gatwick, Office 221,Regency House, 91 Western Road,Brighton BN1 2NW
10.5 Parking Period - the parking period inclusive of the dates shown on the booking confirmation.
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